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a blog that empowers insurance pros to elevate their knowledge of trends affecting digital payments.
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Which is Better for Payment Security: Paper Checks or Digital Payments?
Secure payments are the goal. How to achieve security is the question. With all the press that cybercrime gets, you might assume that paper checks must be more secure. However, paper checks also have their share of risks, and the problems appear to be getting much...
Digital Payments for Insurance: Why the Time is Now
Have you been holding out on digital payments? You’re not alone. The insurance industry can be slow to change, and this trend has held true in the adoption of digital payments for insurance. There’s a difference between cautiously slow and ludicrously sluggish,...
Payment Options and Speed Can Move the Needle on Insurance Customer Satisfaction
Auto insurers are failing to increase customer satisfaction. That’s the takeaway from J.D. Power’s 2021 U.S. Auto Insurance Study. After four years of improvement, customer satisfaction remained flat – despite the fact that auto insurers returned more than $18 billion...
Is Interactive Voice Response Part of Your Insurtech Strategy?
Right now, insurance companies are investing heavily in technological upgrades. Overall, this is a good thing. The digital revolution holds great potential – but if insurers want to improve customer experiences, they need to focus on what the customer wants. So what...
What Insurers Need to Know About Payment Costs and Revenue Generation
Credit card processing fees can eat into your profits – but what if you could use them to generate revenue instead? It’s possible when you allow a fee for elected outbound digital payments to insureds. You benefit from fee collection, while your policyholders benefit...
What Gen Z Wants from An Insurance Partner
Generation Z is ready to change the world. Businesses should take note. Generation Z includes people born after 1996. In 2021, the oldest members of this generation are 24. They’ve graduated from high school, and some of have graduated from college. They’re still...
Two Factors Driving Digital Payment Adoption
Digital payments are quickly becoming the norm. The Federal Reserve announced that ACH transfers exceeded check payments for the first time in 2018. Since then, the adoption of digital payments has grown. Here are two factors driving the switch to digital payments....
IVR Payments: 10 Things Insurers Should Know
Are you offering your insurance customers they payment options they want? Interactive Voice Response (IVR) payments are a great option to include. Here are 10 things you should know about IVR payments. IVR payments can be made day or night. Do you have representatives...
Why Trust Is a Key Component With Your Digital Payment Partner
People love the convenience and speed of real-time digital payments – but they don’t love data breaches. Cybersecurity has been a growing issue. It’s on everyone’s mind, and that includes your customers. When developing a digital payment strategy, earning your...
Four Payment Predictions – What to Expect in the Coming Year
Bartering. Gold. Cash. Credit. Payments have come a long way over the course of history – and payment processes aren’t done evolving. New options are coming onto the scene, and changes are making some old options better than they used to be. Here are four payment...